Privacy Policy

Introduction

RedMRP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our manufacturing resource planning platform and related services.

Information We Collect

We collect information you provide directly to us when you create an account, use our platform, or contact us for support. This includes:

• Account information: name, email address, company name, and password
• Manufacturing data: formulations, inventory records, purchase orders, and other operational data you enter into the platform
• Usage data: how you interact with our platform, including features used, pages visited, and actions taken
• Communications: messages you send to us through our contact form or support channels

How We Use Your Information

We use the information we collect to provide, maintain, and improve our platform, to process your transactions, to communicate with you about your account and our services, and to comply with legal obligations including FDA regulatory requirements.

Data Security

We implement robust security measures to protect your data. All data is encrypted in transit and at rest. Our platform uses PostgreSQL with row-level security to ensure complete data isolation between tenants. Passwords are hashed using bcrypt, and all user actions are recorded in an immutable audit trail in compliance with 21 CFR Part 11.

Data Retention

We retain your data for as long as your account is active or as needed to provide you services. Manufacturing records subject to FDA regulations are retained in accordance with applicable regulatory requirements. Audit trail records are immutable and retained indefinitely as required by 21 CFR Part 11.

Third-Party Services

We use select third-party services to operate our platform, including cloud hosting and database services. These providers are bound by contractual obligations to protect your data and are prohibited from using it for any purpose other than providing services to us.

Your Rights

You have the right to access, correct, or delete your personal information. You may also request a copy of your data or ask us to restrict certain processing activities. To exercise these rights, please contact us at info@redmrp.com.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date above.

Contact Us

If you have questions about this Privacy Policy, please contact us at info@redmrp.com.